Shift Manager

Responsibilities

• Plan for each shift (i.e., crew positioning, stock levels)
• Monitor crew performance during the shift, take action to ensure the team is meeting McDonald’s standards
• Maintain safety and security during the shift; ensure cash controls are in place during the shift (safe contents, skims, deposits, cash +/-)
• Oversee profitability of the shift; manage labor and food cost
• Responsible for meeting targets during their shift; identify danger zones and effectively give direction
• Supervise and lead food safety procedures and cleanliness measures to meet McDonald’s standards
• Address customer concerns; follow customer recovery process when necessary
• Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Cultivate and encourage training, education, and continued learning within the restaurant
• Assist assigned Department (People, Kitchen, or Guest Services) meet their goals
• Other duties as assigned

Qualifications

• At least 1 year of management experience, preferably in a quick service restaurant
• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• Able to communicate effectively and professionally