Shift Manager

About the role

The job involves leading shifts in a McDonald’s restaurant owned and operated by an independent franchisee, not McDonald’s USA. As a Shift Manager, responsibilities include ensuring quality, service, and cleanliness, managing inventory, maintaining cleanliness, overseeing crew, and training.

Responsibilities

• Lead shifts to ensure customers receive a fast, accurate, friendly experience.
• Plan for each shift and monitor performance to meet McDonald’s standards.
• Communicate with the next Shift Manager to prepare for their shift.
• Meet targets during shifts and help departments meet their goals.
• Ensure food safety, internal communication, inventory management, daily maintenance and cleanliness.
• Manage crew and handle exceptional customer service and safety/security issues.
• Schedule staff and train new employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to have fun while working.
• Must be 18 years or older to be considered for a manager position.

Pay and Benefits

Certified Shift Manager salary starts at $17 per hour with a maximum of $26 per hour. Starting wages may be lower if certifications are not yet completed. Benefits include 5-10 days of paid time off, educational opportunities, medical, dental, and vision coverage, disability insurance, and employee resource connection.