Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards in areas like food safety, inventory management, and daily maintenance.
• Manage crew and other managers to achieve departmental goals.
• Communicate effectively with the next shift manager to prepare for their shift.
• Meet and exceed shift targets.
• Handle food safety, internal communication, inventory management, daily maintenance, cleanliness, quality food production, exceptional customer service, safety, and security.
• Train new employees as needed.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and a willingness to work in a fast-paced environment.
• Ability to manage a flexible schedule.
• Must be 18 years or older to qualify as a manager.

Qualifications

While not specified, candidates should possess strong interpersonal skills, effective communication abilities, and the ability to manage multiple tasks efficiently.

Skills

Strong leadership, problem-solving, and organizational skills are essential. Proficiency in Microsoft Office and familiarity with restaurant management software are beneficial.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours available to accommodate different lifestyles and commitments.