Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Maintain cleanliness and quality standards across the restaurant.
• Ensure compliance with food safety regulations.
• Manage inventory levels and daily maintenance.
• Communicate effectively with team members and supervisors.
• Meet and exceed performance targets and department goals.
• Handle customer complaints and resolve issues promptly.
• Train new employees and assist in their development.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Ability to communicate effectively with team members and customers.
• Must be 18 years or older.

Qualifications

While not specified, candidates should possess strong interpersonal skills, attention to detail, and the ability to manage multiple tasks simultaneously. Previous experience in a managerial role is preferred.

Skills

• Leadership and management skills.
• Customer service orientation.
• Attention to detail.
• Time management and organizational skills.
• Problem-solving abilities.

Benefits

• Paid vacation.
• Education opportunities through Archways to Opportunity, including high school completion, college tuition assistance, and English classes as a second language.
• Healthcare benefits, including medical, dental, and vision coverage.
• Disability and life insurance.
• Employee resource connection services.
• FLEXIBLE SCHEDULE - Part-time or full-time options available.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

A flexible schedule is available, allowing part-time or full-time positions.