Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure efficient service
• Maintain high standards of Quality, Service, and Cleanliness
• Ensure compliance with McDonald’s standards and policies
• Communicate effectively with the next Shift Manager to prepare for the following shift
• Meet and exceed targets set for the shift
• Support and guide the crew in achieving departmental goals
• Manage inventory, daily maintenance, and cleanliness
• Ensure food safety protocols are followed
• Handle customer complaints and resolve issues promptly
• Supervise and train staff as needed

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively and build strong relationships with colleagues and customers
• Must be 18 years or older to apply

Qualifications

While not specified, a high school diploma or equivalent is typically required. Previous experience in a managerial role is preferred.

Skills

• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize responsibilities
• Attention to detail and ability to maintain high standards of quality
• Knowledge of food safety regulations and procedures
• Effective problem-solving and decision-making abilities

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Additional Info
By applying to this position, you are applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. McDonald’s USA will not receive a copy of your employment application and will have no involvement in any employment decisions regarding you, including whether you receive an interview or whether you are hired.