Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Maintain high standards of Quality, Service, and Cleanliness.
• Ensure compliance with McDonald’s standards and policies.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set for the shift.
• Support Department goals by assisting in meeting targets.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure food safety protocols are followed.
• Handle exceptional customer service situations.
• Oversee safety and security measures.
• Schedule staff and manage their availability.
• Train new and existing employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Ability to communicate effectively and motivate teams.
• Age 18 or older to qualify as a manager in corporate-owned McDonald’s restaurants.

Qualifications

While not specified in the posting, a high school diploma or equivalent is typically required. Relevant certifications or licenses may also be beneficial.

Skills

Effective communication, problem-solving, time management, and leadership skills are essential. Proficiency in Microsoft Office applications is helpful.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity (including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language)
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The schedule for this position varies based on the needs of the restaurant and the individual's availability. Shifts may vary in length and frequency.