Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction
• Maintain high standards of quality, service, and cleanliness
• Ensure compliance with McDonald’s standards and policies
• Communicate effectively with the next Shift Manager to prepare for the following shift
• Meet and exceed targets set for the shift
• Support and guide the crew in achieving departmental goals
• Manage inventory, daily maintenance, and cleanliness
• Ensure food safety and exceptional customer service
• Oversee safety and security protocols
• Train new and existing staff members

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Age 18 or older

Qualifications

While not specified, previous leadership experience and a positive team player attitude are preferred qualifications for this role.

Skills

Effective communication, problem-solving, and leadership skills are essential for success in this position.

Benefits

The independent franchisee offers competitive pay and a comprehensive benefits package, including:

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with flexibility in terms of hours and days worked.