Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction and compliance with McDonald’s standards.
• Ensure the team meets McDonald’s quality, service, and cleanliness expectations.
• Communicate effectively with the next Shift Manager to prepare for their shift.
• Manage inventory, daily maintenance, and cleanliness.
• Oversee food safety and production processes.
• Train and develop crew members.
• Meet and exceed shift targets.
• Support the assigned departments in achieving their goals.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Must be 18 years or older to qualify as a manager in a corporate-owned McDonald’s restaurant.

Qualifications

While not explicitly listed, candidates should possess strong interpersonal skills, effective communication abilities, and the ability to manage multiple tasks simultaneously. A high school diploma or equivalent is typically required, though previous managerial experience is preferred.

Skills

Effective leadership, teamwork, problem-solving, and time management skills are crucial. Proficiency in Microsoft Office and familiarity with restaurant management software may be beneficial.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours available to accommodate different lifestyles and schedules.