Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for Quality, Service, and Cleanliness.
• Manage inventory, daily maintenance, and cleanliness.
• Oversee food safety protocols and production quality.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Help departments meet their goals and targets during shifts.
• Handle scheduling and staff management.
• Train new employees and enhance existing skills.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexibility with a schedule to accommodate the demands of a shift manager role.
• Must be 18 years or older to manage in a corporate-owned McDonald’s restaurant.

Benefits

Shift Managers at a McDonald’s owned restaurant are eligible for a range of benefits including:

• Paid vacation
• Education through Archways to Opportunity (high school degree, college tuition assistance, English classes)
• Medical, dental, and vision coverage
• Short- and Long-Term Disability, life, and accident insurance