Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant, ensuring high-quality service, cleanliness, and adherence to McDonald’s standards. Shift Managers are responsible for various tasks including planning shifts, monitoring performance, managing inventory, maintaining cleanliness, and training staff.

Responsibilities

• Leading shifts to deliver a fast, accurate, and friendly customer experience
• Making decisions to ensure quality, service, and cleanliness during shifts
• Communicating with the next Shift Manager to prepare for their shift
• Meeting and exceeding targets set for the shift
• Helping departments meet their goals
• Ensuring food safety, internal communication, inventory management, daily maintenance and cleanliness
• Managing the crew and handling exceptional customer service and safety/security issues
• Scheduling staff and managing their availability
• Providing training to new and existing staff

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and a willingness to work in a fast-paced environment
• Ability to work flexible hours
• Age 18 or older

Qualifications

While not explicitly stated, qualifications typically include strong communication skills, ability to manage multiple tasks simultaneously, and a commitment to customer satisfaction.

Skills

Essential skills include leadership, problem-solving, time management, and customer service.

Benefits

Shift Managers at a McDonald’s Corporate-owned restaurant are eligible for:

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Flexible scheduling is available to accommodate personal and professional commitments.