Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant, ensuring high-quality service, cleanliness, and adherence to McDonald’s standards. Shift Managers are responsible for various tasks such as planning shifts, monitoring performance, managing inventory, maintaining cleanliness, and training staff.

Responsibilities

• Leading shifts to deliver a fast, accurate, and friendly customer experience
• Making sure the team meets McDonald’s quality, service, and cleanliness standards
• Monitoring safety, security, and profitability during shifts
• Communicating with the next Shift Manager to prepare them for their shift
• Meeting and helping departments meet their targets
• Ensuring food safety, internal communication, inventory management, daily maintenance, and cleanliness
• Managing crew and addressing any issues that arise
• Providing exceptional customer service and managing safety and security
• Scheduling shifts and managing staff
• Training new and existing staff members

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and ability to work in a fast-paced environment
• A flexible schedule and willingness to adapt to the demands of the job
• Age 18 or older to qualify as a manager in a corporate-owned McDonald’s restaurant

Qualifications

While not explicitly stated, qualifications typically include strong communication skills, problem-solving abilities, and the ability to manage multiple tasks efficiently. Applicants should also demonstrate a commitment to customer satisfaction and a proactive approach to their work.

Skills

Essential skills include leadership, teamwork, time management, and attention to detail. Additionally, familiarity with McDonald’s operational procedures and policies is beneficial.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered for the role.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability. The schedule is managed by the independent franchisee, not McDonald’s USA.