Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant owned and operated by an independent franchisee. This franchisee is a separate entity from McDonald’s USA and is solely responsible for employment matters.

Responsibilities

• Lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience.
• Provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness.
• Maintain safety, security, and profitability during the shift.
• Communicate with the next Shift Manager to help prepare them for their shift.
• Meet targets during the shift and assist in meeting departmental goals.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure exceptional customer service.
• Manage crew effectively.
• Manage food safety protocols.
• Train new employees as needed.

Requirements

• Previous leadership experience, preferably within a restaurant, retail, or hospitality environment.
• A positive attitude and a passion for working in the fast-paced McDonald’s environment.
• Ability to work flexible hours.
• Must be 18 years or older to qualify as a manager.

Qualifications

While not explicitly stated, previous experience in a managerial role within a similar setting is preferred. Applicants should demonstrate strong leadership skills, excellent communication abilities, and the ability to manage multiple tasks efficiently.

Skills

Essential skills include effective communication, problem-solving, time management, and the ability to handle stressful situations calmly. Proficiency in Microsoft Office applications is beneficial.

Benefits

• Advancement opportunities
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with flexibility in hours to accommodate personal commitments.