Shift Manager

About the role

The role involves leading shifts every week to ensure customers receive a fast, accurate, and friendly experience. Shift Managers oversee the team and other managers during a shift to maintain high standards of quality, service, and cleanliness.

Responsibilities

• Planning for each shift
• Making sure the team meets McDonald’s standards
• Communicating with the next Shift Manager to prepare them for the next shift
• Meeting targets during shifts
• Helping departments meet their goals
• Ensuring food safety
• Maintaining internal communication
• Managing inventory
• Performing daily maintenance and cleanliness
• Ensuring quality food production
• Providing exceptional customer service
• Ensuring safety and security
• Scheduling staff
• Training new employees

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and a willingness to work in a fast-paced environment
• Ability to manage a team and handle multiple tasks effectively
• Flexibility with a schedule
• Must be 18 years or older

Qualifications

While not specified, a high school diploma or equivalent is typically required. Previous experience in a similar role is preferred.

Skills

Effective communication, leadership, and problem-solving skills are essential. Proficiency in using technology and a strong work ethic are also important.

Benefits

Shift Managers at a McDonald’s owned restaurant are eligible for a range of benefits including:

• Paid vacation
• Education through Archways to Opportunity (including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language)
• Medical, dental, and vision coverage
• Short- and Long-Term Disability, life, and accident insurance

Pay

Competitive pay is offered for this role.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability.