Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant, ensuring high-quality service, cleanliness, and adherence to McDonald’s standards. Shift Managers are responsible for various tasks such as planning shifts, monitoring performance, managing inventory, maintaining cleanliness, and training staff.

Responsibilities

• Leading shifts to deliver a fast, accurate, and friendly customer experience
• Making decisions to ensure quality, service, and cleanliness during shifts
• Communicating with the next Shift Manager to prepare for their shift
• Meeting targets and helping departments achieve their goals
• Ensuring food safety, internal communication, inventory management, daily maintenance, and cleanliness
• Managing the crew and addressing any issues that arise
• Providing exceptional customer service and maintaining safety and security
• Scheduling staff and managing their availability
• Training new and existing employees

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• A positive attitude and ability to work in a fast-paced environment
• A flexible schedule and a passion for working in the McDonald’s environment
• Must be 18 years or older to qualify as a manager

Qualifications

While not specified in the posting, typically qualifications would include relevant work experience, strong communication skills, and the ability to manage multiple tasks effectively.

Skills

Essential skills include leadership, customer service, time management, and multitasking. Previous experience in a similar role is highly valued.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability. Flexible scheduling is encouraged.