Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for Quality, Service, and Cleanliness.
• Oversee safety and security measures.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set during their shifts.
• Support Department goals by helping to manage inventory, maintaining cleanliness, and managing staff.
• Manage food safety protocols.
• Handle internal communications and inventory management.
• Perform daily maintenance and cleanliness checks.
• Train new and existing employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Must be 18 years or older to qualify as a manager in corporate-owned McDonald’s restaurants.

Qualifications

While not specified, candidates should possess strong interpersonal skills, effective communication abilities, and the ability to manage multiple tasks efficiently.

Skills

• Leadership and management skills.
• Customer service orientation.
• Time management and multitasking abilities.
• Attention to detail.
• Problem-solving skills.

Benefits

• Up to 15-25 days of paid vacation.
• 10 paid holidays and an 8-week sabbatical every 10 years.
• Opportunities for education through Archways to Opportunity, including high school completion, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Pre-tax flexible spending accounts.
• Short- and Long-Term Disability, life, and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours to accommodate the fast-paced nature of the job.