Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure efficient service
• Maintain high standards of quality, service, and cleanliness
• Ensure compliance with McDonald’s standards and policies
• Communicate effectively with the next shift manager to prepare for the following shift
• Meet and exceed targets set for the shift
• Support and manage the assigned departments to achieve their goals
• Manage inventory, daily maintenance, and cleanliness
• Ensure food safety and proper production
• Provide exceptional customer service
• Oversee safety and security protocols
• Schedule staff and manage their availability
• Train new and existing employees

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Age 18 or older to qualify as a manager in corporate-owned McDonald’s restaurants

Qualifications

While not specified in the job posting, typical qualifications might include strong communication skills, problem-solving abilities, and the ability to work independently and as part of a team.

Skills

Essential skills include leadership, teamwork, time management, and customer service. Previous experience in a similar role is preferred.

Benefits

Shift Managers at a McDonald’s Corporate-owned restaurant are eligible for a range of benefits, including:

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbaticals every 10 years
• Education through Archways to Opportunity, including opportunities to earn a high school degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and long-term disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The schedule for this position varies depending on the needs of the restaurant and the individual's availability. Shifts typically run from early morning until late evening.