Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Maintain high standards of Quality, Service, and Cleanliness.
• Ensure compliance with McDonald’s standards and policies.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set for the shift.
• Support and guide the team to achieve departmental goals.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure food safety protocols are followed.
• Handle exceptional customer service situations.
• Oversee safety and security measures.
• Schedule staff and manage their availability.
• Train new and existing employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• Positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demands of the job.
• Ability to communicate effectively with team members and customers.
• Age 18 or older.

Qualifications

While not specified, candidates should possess the necessary skills and abilities to perform the job duties listed above. No specific educational background is required, but previous experience in a similar role is preferred.

Skills

Effective communication, problem-solving, and leadership skills are essential. Candidates should be able to multitask and prioritize responsibilities efficiently.

Benefits

The Shift Manager at a McDonald’s Corporate-owned restaurant is eligible for benefits including:

• Paid vacation
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Service awards

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours to accommodate the needs of the franchisee and the restaurant.

Additional Info

By applying to this position, you are applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and employer from McDonald’s USA. Your application will be forwarded to the franchisee organization for processing and evaluation. McDonald’s USA will not receive a copy of your application and will have no involvement in employment decisions.