Shift Manager

About the role

The role involves leading shifts in a McDonald’s restaurant, ensuring high-quality service, cleanliness, and customer satisfaction. Shift Managers are responsible for planning shifts, monitoring performance, enforcing standards, managing inventory, and maintaining a safe and secure environment.

Responsibilities

• Plan and monitor shifts to ensure efficient operation
• Maintain high standards of quality, service, and cleanliness
• Manage inventory levels and daily maintenance
• Train and supervise staff
• Ensure compliance with food safety regulations
• Communicate effectively with other managers to coordinate shifts
• Meet and exceed performance targets
• Handle exceptional customer service situations
• Ensure safety and security protocols are followed
• Schedule staff based on operational needs

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively with team members and customers
• Age 18 or older

Qualifications

While not specified, candidates should possess strong organizational skills, effective communication abilities, and the ability to manage multiple tasks simultaneously. Previous experience in a similar role is preferred but not required.

Skills

Essential skills include leadership, teamwork, problem-solving, and customer service. Proficiency in using technology for scheduling and inventory management is beneficial.

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered for the role.

Schedule

Shifts are typically scheduled based on operational needs and individual availability. Contact the franchise organization for more details.