Shift Manager

Position Summary

The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.

Essential Duties And Responsibilities

• Supervise and support store crew across all workstations during shifts, including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
• Maintain a clean, safe, and organized store environment
• Monitor product quality and take corrective action when needed
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries
• Manage cash handling procedures and balance registers accurately
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Provide coaching, feedback, and guidance to team members to build skills and improve performance
• Assist with training new team members and setting clear expectations
• Handle shift-related issues with professionalism and strong problem-solving skills
• Communicate effectively with team members and guests to ensure smooth operations
• Multitask and adapt in a fast-paced environment while maintaining a focus on guest satisfaction and ensuring accurate, quality products consistent with company standards

Minimum Requirements

• High School Diploma or equivalent
• Must be at least 18 years of age
• Valid driver's license with a safe driving record
• Ability to obtain and maintain any required food handler certifications
• Strong communication, leadership, and interpersonal skills
• Basic math and computer skills for cash handling and reporting
• Ability to stand for extended periods (up to 10 hours per shift)
• Ability to lift and carry up to 50 lbs.

Preferred Qualifications

• Previous experience in food service or restaurant operations, preferably in a leadership or supervisory role
• Knowledge of food safety, sanitation regulations, and kitchen operations

Benefits

• Opportunities for career growth and advancement within Marco's Pizza
• Up to $5,250 Tuition Assistance through Bellevue and DeVry University
• Benefits* - Medical, Dental, Vision, Voluntary life, 401(k) and Paid Time Off (PTO) (benefits vary based off hours worked)
• Training and development programs to help you succeed
• A fun, supportive, and team-oriented work environment
• Employee Assistance Program (EAP), Wellness Initiatives, and employee discounts
• Marco's Slice of Support - A team-funded program that provides financial help to team members facing unexpected hardships or emergencies, showing how our Marco's family supports one another