Shift Manager

General Responsibilities

• Greeting and directing customers
• Provide accurate information (e.g. product features, pricing, special orders, etc...)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Ensure racks are fully stocked
• Cross-sell products
• Cook up a positive atmosphere for customers
• Coordinate with the Sales team to provide excellent customer service (especially during peak times)
• Inform customers about discounts, special offers and our rewards program
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Engage in positive conversation with customers of all ages
• Help educate customers on our products, including demonstrations when possible
• Complete Customer Checkouts
• General cleaning in store and backroom
• Present for team meetings
• Make someone’s day a little brighter

Requirements

• Experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding the retail sales process
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Completes task with enthusiasm, and positivity (both are contagious)