Shift Manager

About the role

Responsible for working closely with all associates to ensure company policies and procedures are followed, department goals are met, and associates’ needs are addressed. The Shift Manager works alongside the Store Manager and Assistant Store Manager to run day‑to‑day store operations efficiently, maximize sales, provide excellent customer service, merchandise products, maintain appropriate stock levels, develop and train store associates, and achieve productivity goals.

Responsibilities

• Leads, coaches, teaches, and reinforces company culture, customer service, and performance expectations to all associates.
• Assists in training new associates.
• Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions when necessary.
• Answers questions and provides guidance to guests and associates.
• Ensures all department standards are being met in the store.
• Observes sales floor and back‑stock conditions; takes action to correct areas of opportunity.
• Communicates and works cooperatively with Store Manager, Department Managers, and associates to maintain standards and exceed guest expectations.
• Oversees sanitation within the store.
• Provides customer service to guests.
• Assists guests with finding items throughout the store.
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
• Assists all department associates with daily responsibilities while leading by example.
• Assists department managers and/or department leads to prepare associates for advancement opportunities.
• Responsible for quality control, ensuring product safety and freshness, and reporting any issues or quality defects to Department Managers.
• Ensures workplace safety and cleanliness, reviewing and enforcing all Occupational Safety standards and policies.
• Completes and files all incident and accident reports and reports all violations.
• Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Performs other duties as assigned.
• Maintains regular, timely attendance in compliance with the work schedule, providing adequate notice to find a replacement for occasional absences.

Qualifications

• Ability to deal tactfully and effectively with guests and associates.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box‑cutter safety.
• Ability to operate equipment such as forklift, harness, power jack, walk‑behind lift, WAV, baler, and compactor.
• Must be available to work until close (10 pm) at least three nights per week.

Physical Demands and Work Environment

• Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, plus eye‑hand‑foot coordination to operate equipment.
• Full range of upper‑body motion to lift stock; ability to lift up to 50 pounds regularly.
• Ability to perform repetitive tasks for prolonged periods.
• Functional sensory abilities to visually monitor the store, create attractive displays, and operate equipment.

Work Schedule

The Shift Manager II is a part‑time or full‑time hourly position. The schedule includes mornings, afternoons, evenings, weekends, and holidays. The employee is expected to close at least two nights per week (working until 10 pm) and must be available to work until close at least three nights per week.