Shift Manager

Duties/Responsibilities

• Available to work 5-6 days per week.
• Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture.
• Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
• Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
• Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
• Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
• Implement decisions and strategic business objectives from the senior operations manager.
• Ensure team members are consistently coached and motivated to follow all Go Chicken Go policies and procedures.
• Absorb and assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
• Consistently coach and mentor team members on restaurant procedures and Go Chicken Go best practices.
• Empower, encourage, and provide honest feedback to team members on a daily basis.
• Ensure all team members on shift are aware of the plan, goal, and vision for the day.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Ensure the store is neat, clean, and organized at all times.
• Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

Qualifications

• High school graduate or equivalent.
• Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
• One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry.

Qualities of a Go Chicken Go Restaurant Manager

• Teachable spirit
• Team-oriented, focuses on others before self
• “Guest first” service mentality
• Works with a sense of urgency in a fast-paced environment
• Multi-tasks and communicates well with others
• Takes initiative and positively contributes to the work atmosphere and operating environment
• Treats others with honor, dignity, and respect
• Character – Aligns with Go Chicken Go values
• Chemistry – Servant leader, relationship builder, results focused
• Competency – Problem solver, commitment to excellence, earns trust

Benefits

• Weekly Pay
• All Major Holidays off
• Great Benefit Package (Medical, Dental, Vision, and Much More!)
• Short & Long-Term Disability
• Casual work attire and flexible scheduling
• Discounted Meals
• Paid Management Training Program
• PTO (Paid Time Off)

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities