Shift Manager

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

DOING

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Serves the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Ensures that the team is executing SOP and quality standards correctly and consistently
• Actively coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and is in conversations about career and professional growth

BEING

• Bridges the gap between the team and the guest
• Supports one another
• Makes fun happen
• Be yourself
• Take ownership
• Serve with love
• Give powerful feedback
• Takes full ownership of their own development and actively seeks feedback and growth opportunities

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations