Shift Manager
Full-Time & Part-Time Opportunities
Wage: up to $15 per hour + Monthly Bonus Opportunities.
About the role
Captain Jay's is growing, and we're looking for strong leaders to join our management team. We are currently hiring experienced Shift Managers who can lead by example, support daily operations, develop team members, and help deliver exceptional guest experiences.
Responsibilities
- Lead daily shift operations and support restaurant performance.
- Coach, train, and develop team members.
- Deliver exceptional guest service and resolve guest concerns professionally.
- Ensure food quality, food safety, cleanliness, and operational standards are consistently maintained.
- Support staffing, onboarding, and training efforts.
- Create a positive, respectful, and accountable team environment.
- Lead with a sense of urgency while maintaining quality and teamwork.
- Monitor team performance and provide coaching and feedback.
- Help drive sales, productivity, and operational excellence.
Qualifications
- Food service, restaurant, or hospitality management experience required.
- Customer service experience (3+ years preferred).
- Strong leadership and communication skills.
- Ability to motivate, coach, and develop team members.
- Strong organizational and time-management skills.
- Ability to work effectively in a team environment.
- Ability to make sound decisions in a fast-paced environment.
- High school diploma or equivalent preferred.
- Valid driver's license preferred.
- Positive attitude with a strong work ethic.
- Flexible availability, including evenings and weekends.
Benefits
- Blue Cross Blue Shield Health Insurance.
- Dental Insurance.
- Vision Insurance.
- Life Insurance.
- Employee Discount.
- Paid Time Off.
- Paid Training.
- Ledership Development Opportunities.
- Career Growth and Advancement Opportunities.
Six Pillars Of Operational Excellence
- Service.
- Quality.
- Speed & Sense of Urgency.
- Teamwork & Culture.
- Accountability & Ownership.
- Food Safety & Cleanliness.
Growth Opportunities
Top-performing Shift Managers may have opportunities to advance into Assistant Manager and General Manager positions as they demonstrate leadership, operational excellence, accountability, and a commitment to developing others.
Physical Setting
- Fast-casual food service environment.
- Single-store location assignment.
- Standing, walking, lifting, and active movement throughout shifts.
Why Captain Jay's?
We believe in developing leaders from within. Captain Jay's provides comprehensive hands-on training, leadership development, and ongoing support to help our managers succeed. We are committed to creating opportunities for growth while building a culture focused on teamwork, accountability, ownership, and operational excellence.
About Captain Jay's Fish & Chicken
Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you!
Our mission is to provide the freshest seafood, poultry, produce, and convenience products while delivering exceptional service and creating a comprehensive experience that makes life easier for our customers and the communities we serve.
Captain Jay’s began in Detroit, Michigan and has quickly gained recognition and popularity for the its Cajun chicken recipe, zesty fries, fresh seafood and shrimp in addition to their home-styled sides like Mac & Cheese, and fried okra. Over the last decade, Captain Jay’s has expanded to include over twenty locations spread throughout Detroit, Grand Rapids and Indianapolis.