Shift Manager

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach, train, and develop team members.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food quality, food safety, cleanliness, and operational standards are consistently maintained.
• Support staffing, onboarding, and training efforts.
• Create a positive, respectful, and accountable team environment.
• Lead with a sense of urgency while maintaining quality and teamwork.
• Monitor team performance and provide coaching and feedback.
• Help drive sales, productivity, and operational excellence.

Qualifications

• Food service, restaurant, or hospitality management experience required.
• Customer service experience (3+ years preferred).
• Strong leadership and communication skills.
• Ability to motivate, coach, and develop team members.
• Strong organizational and time-management skills.
• Ability to work effectively in a team environment.
• Ability to make sound decisions in a fast-paced environment.
• High school diploma or equivalent preferred.
• Valid driver's license preferred.
• Positive attitude with a strong work ethic.
• Flexible availability, including evenings and weekends.

Benefits

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Discount
• Flexible Scheduling
• Monthly Performance Bonuses
• Paid Time Off
• Paid Training
• Ledership Development Opportunities
• Career Growth and Advancement Opportunities

Six Pillars Of Operational Excellence

• Service
• Quality
• Speed & Sense of Urgency
• Teamwork & Culture
• Accountability & Ownership
• Food Safety & Cleanliness

Growth Opportunities

• Top-performing Shift Managers may have opportunities to advance into Assistant Manager and General Manager positions as they demonstrate leadership, operational excellence, accountability, and a commitment to developing others.

Physical Setting

• Fast-casual food service environment.
• Single-store location assignment.
• Standing, walking, lifting, and active movement throughout shifts.

About Captain Jay's Fish & Chicken

Captain Jay's Fish & Chicken is dedicated to bringing local neighborhoods the freshest fish and chicken in the market. Through our unique "You Buy, We Fry" concept, we offer customers the opportunity to purchase fresh seafood and poultry and either prepare it at home with their families or have it cooked fresh by our team. Our mission is to provide the freshest seafood, poultry, produce, and convenience products while delivering exceptional service and creating a comprehensive experience that makes life easier for our customers and the communities we serve.

Why Captain Jay's?

We are committed to creating opportunities for growth while building a culture focused on teamwork, accountability, ownership, and operational excellence. If you're ready to take ownership, lead a team, and grow your leadership career, we'd love to meet you. Apply today and become part of the Captain Jay's leadership team.