Shift Manager

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra to bring to life our Core Values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

About the role

The Shift Leader reinforces Border Foods' CORE values and creates safe, welcoming, and supportive environments where employees and guests can thrive. You will make lives better by positively impacting experiences, ensuring the operation of the entire restaurant, and building a strong team that delivers great food and friendly service.

Responsibilities

• Guide team members to complete assigned duties and serve safe, quality food in a friendly manner.
• Schedule and deploy team members correctly, monitoring performance and holding them accountable to standards.
• Ensure a quality customer experience by driving fast and friendly service.
• Maintain the point-of-sale system, reporting failures and verifying download accuracy (e.g., pricing updates, menu changes).
• Ensure health and safety standards are met and adhere to all local, state, and federal laws and guidelines.
• Create unity in the team by building cross-functional relationships and resolving employee issues in a timely manner.
• Provide a safe work environment for team members and customers.
• Navigate challenging situations and provide appropriate guidance.
• Motivate and support the team through active listening and effective communication.
• Handle customer complaints and issues with a sincere approach to find effective solutions.
• Instill a recognition culture to create a positive work environment.
• Develop short-term and long-term strategies for restaurant success using the P&L to make financial adjustments.
• Source, hire, and develop excellent team members, conducting new hire orientation and training.
• Minimize loss through strict cash handling policies, proper training, and compliance with accounting/banking requirements.
• Provide learning and development opportunities for all team members.
• Demonstrate active and timely coaching capabilities and share ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

Border Foods reserves the right to add or delete duties and responsibilities at its discretion. This job description describes the general level of work and is not all-inclusive.

Pay

$12 per hour - $24 per hour