Shift Manager

About the Role

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. As a Shift Leader, your mission is to reinforce these values—Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment—while unlocking the full potential of our employees and guests by creating safe, welcoming, and supportive environments where everyone can thrive.

The purpose of the Shift Leader is to make the lives of employees and guests better by creating opportunities to positively impact their experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Responsibilities

• Demonstrate integrity in actions and expectations while guiding team members to complete all assigned duties and serve safe, quality food in a friendly manner.
• Schedule and deploy the team correctly, monitoring performance and holding team members accountable to standards and expectations.
• Ensure a quality customer experience by driving fast and friendly service.
• Maintain the point-of-sale system by reporting failures and verifying download accuracy (e.g., pricing updates, menu changes).
• Ensure health and safety standards are met and adhere to all local, state, and federal laws and guidelines.
• Create unity in the team by building cross-functional relationships and responding to team member questions or issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit, navigating challenging situations with appropriate guidance.
• Motivate and support the team through active listening and effective communication to a wide variety of audiences.
• Handle customer complaints and issues with a sincere approach, demonstrating a desire to find effective solutions.
• Instill a recognition culture that creates a positive work environment.
• Develop short-term and long-term strategies for restaurant success, delivering profit by interpreting the P&L and making appropriate financial adjustments.
• Source, hire, and develop excellent team members, conducting new hire orientation and developing training plans for each new hire.
• Minimize loss through strict observance of cash handling policies, proper training of team members, and compliance with all accounting/banking requirements.
• Provide learning and development opportunities for all team members, demonstrating active and timely coaching capabilities.
• Seek and share ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers.

Pay

$12 per hour - $24 per hour