Shift Leader / Key Holder

About the role

The Shift Lead’s responsibility is to direct the operation of the restaurant in the absence of the General Manager and Assistant Manager to achieve the highest standards of food quality, service, cleanliness, and workplace safety within the Auntie Anne’s Pretzels.

Responsible for prepping, baking and serving pretzels as well as other products. Greets customers and takes orders in a friendly and efficient/accurate manner. Monitors breaks, overtime and scheduling for employees. Assists with training new employees.

Responsibilities

• Directs the operation of the restaurant in the absence of the General Manager and Assistant Manager.
• Achieve the highest standards of food quality, service, cleanliness, and workplace safety.
• Prep, bake, and serve pretzels and other products.
• Greet customers and take orders efficiently and accurately.
• Monitor breaks, overtime, and scheduling for employees.
• Assist with training new employees.

Requirements

• Age 18 or older.

Qualifications

• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and ability to interact with customers and co-workers.
• Strong organizational skills.
• Ability to lift up to 50 lbs.

Skills

• Customer service skills.
• Time management skills.
• Leadership skills.

Benefits

• Employee discount.
• Paid training.
• Potential eligibility for benefits (Health, Dental, Vision, Life Insurance, 401k).

Pay

$15.00/hour + tips (tips average $2-3/hour)

Schedule

Mall hours; no late nights or early mornings.