Shift Leader, Ice Cream

Are you looking for a fun, customer service focused job with opportunity for career growth? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team on 16th street in Downtown Denver. Total compensation = $21.00-25.00 per hour (includes base + tips)Part-time hourly positions available (eligible to earn overtime) Sick Pay accrualFree shift treatsEmployee discountsFree RTD pass 401K retirement plans with generous employer contributionIndividualized mentorship and growth opportunities Who are we? Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work. Who are we looking for? We are searching for a candidate who is: A natural leader who seeks to grow leadership skillsets A passionate team player who leads by example Self-motivated and has a strong work-ethic Enthusiastic about serving othersResponsible and trustworthyCoachable and receptive to feedback Shift Leader Responsibilities: Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standardsTimely and efficiently open and close the store, either alone or with a teamMaintain an elevated awareness of stock levels; confidently and timely prepare food items to uphold established par levelsDemonstrate thorough knowledge of all product details and service standards; accurately communicate to othersPromote Sundae's loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experienceMaintain responsible cash handling and perform opening and closing cash out procedures accuratelyExemplify Sundae's customer service standards; execute with pride and leadershipParticipate in and contribute to all staff meetings Maintain all food Safety standards/regulations This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Requirements 1+ years of customer service experience preferredSome foodservice experience preferredMust be 16 or olderPassionate about customer service Physical Requirements: Move, traverse or remain in a stationary position for up to 8 hoursConstantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreensRegularly move up to 25 pounds for a distance of 50 feet or moreFrequently retrieve items above shoulder height and/or clean items above shoulder heightOccasionally ascend/descend ladder to clean or lift items stored aboveOccasionally position self to clean, maintain equipment, and retrieve items below counter height Benefits Total compensation = $21.00-25.00 per hour (includes base + tips)Part-time hourly positions available (eligible to earn overtime) Sick Pay accrualFree shift treatsEmployee discountsFree RTD pass 401K retirement plans with generous employer contributionIndividualized mentorship and growth opportunities