Shift Leader (Full-Time)

About the role

As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work!

Responsibilities

• Manage the product, process, and people required to execute a shift
• Supervise and assign tasks to team members and respond to guest complaints
• Set shift goals and align processes and tasks to these goals
• Ensure team meets benchmarks for success
• Handle issues with equipment and perform opening and closing tasks
• Train and coach team members to further develop skills and ensure procedural standards are met
• Complete all training requirements including the Zaxbys Shift Leader Development Plan and Food Safety Certification
• Create a culture of high performance and train and coach team members to meet all company standards
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
• Delegate tasks to team members and supervise performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management team to develop goals and report back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• Perform all other duties necessary to ensure restaurant operations function properly

Requirements

• Must be 18 years of age or older
• Must have reliable transportation
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Part-time: Available to work 9 to 28 hours per week
• Full-time: Available to work 32 to 40 hours per week
• Successful completion of background check
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
• Follows company standards and local laws with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem-solving skills
• Ability to multi-task and manage time effectively
• Conflict resolution skills
• Ability to make sound judgements and decisions which align with company standards and values
• Servant leader mindset
• Leadership experience preferred

Capabilities

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Pay

Pay Range: $17.00 - $18.00 / hour

Benefits

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Opportunities to Advance
• Recognition Program
• Employee Referral Program
• 401(k) With Employer Match (additional eligibility requirements)
• Additional Benefits for Full-Time Team Members
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance