Shift Leader Day Team

Responsibilities

• Lead the team to ensure food is made accurately and delivered to customers in a timely manner.
• Oversee shifts and delegate tasks to staff.
• Demonstrate exemplary knowledge of the job and provide excellent customer service.
• Address upset customers or food-related issues politely to ensure customer satisfaction.
• Accept deliveries, verify completeness and correctness, and issue refunds if necessary.
• Communicate with managers/owners about inventory status, including delivery timeliness, order accuracy, and low stock items.
• Check daily petty cash and visit the bank for change if needed.
• Restock the register nightly with the correct change.
• Provide feedback on employees, including strengths, weaknesses, dependability, and customer service.
• Manage break schedules to ensure employees arrive on time and take appropriate breaks.
• Attend management meetings.
• Share new ideas with managers/owners, such as efficiency improvements, safety measures, or recipe innovations.
• Assist with interviews, evaluations, and employee training.
• Memorize training materials and explain the health benefits of ingredients and menu items to customers in an upbeat and informative manner.
• Maintain cleanliness in the front lobby and outside area, checking every 15 minutes.
• Provide excellent customer service, including being positive, polite, informative, and giving accurate wait times.
• Assist and ring up guests, answer phone calls, and take orders over the phone.
• Possess thorough knowledge of food and recipes, following them accurately and in a timely and sanitary manner.
• Prepare food according to proper procedures.
• Continuously clean the kitchen and lobby thoroughly.
• Put away deliveries and maintain organization in storage areas.
• Wash dishes and put them away.
• Communicate with staff to ensure all orders are made correctly and in a timely manner.
• Carry out food to customers.
• Communicate with managers about scheduling needs, including time-off requests, in a timely manner.
• Arrive on time and take breaks of appropriate length.
• Complete all opening and closing duties.
• Perform additional tasks as requested by management.
• Follow sanitation guidelines and adhere to safety procedures.
• Implement cost-cutting measures.
• Collaborate with the team to handle special circumstances and track food quality.
• Communicate effectively with coworkers and managers.

Requirements

• Must obtain food certification.
• Ability to use basic computer systems and POS systems, including handling cash and credit cards.
• Must adhere to health, sanitary, and safety requirements.
• Ability to stand for long periods, occasionally lift heavy boxes, move quickly, and maintain a sense of urgency.
• Must maintain a clean and work-appropriate personal appearance.
• Must have a positive attitude and willingness to work well with others.
• Demonstrate leadership abilities.

Benefits

• Free uniforms
• Employee discounts
• Flexible schedule