Shift Leader

About the role

Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way. Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines. Skilled at handling Guest concerns and guiding them toward a positive resolution.

Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift. Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.

Skilled at de-escalating issues between Team Members, making everyone feel heard. Supports Management with the inventory process. Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.

Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles. Is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.

Communicates and delivers a friendly, welcoming, exceptional guest experience. Embraces feedback, is eager to learn, and takes accountability for their actions. Proficient in a fast-paced environment and manages time effectively. Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction.

Responsibilities

• Manage Hourly Team Members and interact with Guests in a friendly, professional, and responsive way
• Execute opening, mid, and closing duties following Velvet Taco’s standard procedures and recipe guidelines
• Handle Guest concerns and guide them toward positive resolutions
• Perform cash-handling tasks, including setting up POS drawers, comps, voids, and managing deposits
• Lead and motivate Team Members to follow procedures and ensure a positive Guest experience
• De-escalate issues between Team Members and ensure everyone feels heard
• Support Management with inventory processes
• Maintain food safety by performing line checks, checking shelf storage, and monitoring expiration dates
• Manage the daily prep list and sign off on prepped items to ensure adherence to specifications
• Enforce safety protocols, including the use of cut gloves, clean floors, and obstacle-free spaces
• Deliver an exceptional guest experience through communication and hospitality
• Work proficiently in a fast-paced environment and manage time effectively

Benefits

• Excellent Pay
• Paid Time Off accrued starting with your first paycheck
• Health Benefits for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• Free Tacos
• Kick Ass Culture that celebrates you being YOU
• CEO covers the cost of a Velvet Taco tattoo