Shift Leader

About the role

Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way. Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.

Responsibilities

• Handle Guest concerns and guide them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Present self as a leader among the Team Members, motivating others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• De-escalate issues between Team Members, making everyone feel heard.
• Support Management with the inventory process.
• Keep food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manage the daily prep list and sign off on all prepped items to ensure adherence to specifications and flavor profiles.
• Model a safe environment for Team Members and Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing obstacles that may prevent a safe work or dining space.
• Communicate and deliver a friendly, welcoming, exceptional guest experience.
• Embrace feedback, be eager to learn, and take accountability for actions.
• Work proficiently in a fast-paced environment and manage time effectively.
• Be comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction.

Benefits

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• Free Tacos
• Kick Ass Culture that celebrates you being YOU
• If you get a Velvet Taco tattoo, our CEO will pay for it