Shift Leader

Job Overview

The Job Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way. Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines. Skilled at handling Guest concerns and guiding them toward a positive resolution. Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.

Responsibilities

• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience
• Skilled at de-escalating issues between Team Members, making everyone feel heard
• Supports Management with the inventory process
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles
• Maintains an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space
• Communicates and delivers a friendly, welcoming, exceptional guest experience
• Embraces feedback, is eager to learn, and takes accountability for their actions
• Proficient in a fast-paced environment and manages time effectively
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction

Qualifications

Relentless in the pursuit of excellence, a little rebellious when it comes to food, believes in the power of teamwork, and wants to be part of a TRIBE of people who stand together, operate with purpose, and WIN. Velvet Taco offers excellent pay, paid time off, health benefits, commuter benefits, a laid-back uniform, cool swag, free tacos, kick-ass culture, and the opportunity to get a Velvet Taco tattoo.