Shift Leader

Responsibilities

• Control food waste, supply costs, labor, cleanliness, and retain great talent.
• Build sales and increase guest return.
• Support the GM in running a profitable business.
• Lead from the front; ensure Shift Leaders are the hardest working people in the cone when the GM is not present.
• Be vocal, positive, and prioritize the guest experience.
• Have complete knowledge of:
• Labor: Crew Labor Target, achieving this target, breaks for minors, and team member productivity.
• Cash Handling: Accurate reporting for deposits and bank bag preparation.
• Daily Line Up Cards: Filling out cards each shift, accounting for breaks, and ensuring sales-driven team members are in the windows.
• Guest and Team Member Incidents: Gathering incident information and utilizing the Incident Report.
• COST OF SALES: Controlling food waste through weighing cups and cones, observing and coaching recipes, and adhering to training programs.
• Cleanliness and Organization: Cleaning and stocking as you go, using checklists, and ensuring the shift operates at hospital clean standards.

Requirements

• Bilingual skills are preferred.

Additional Info

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/.