Shift Leader

Role Overview: The Shift Leader supervises restaurant shifts and work areas to ensure high-quality products and exceptional customer service, promoting restaurant profitability. Key Responsibilities Adhere to station guidelines, perform duties such as dough management and product preparation, maintaining quality and efficiency.Meet customer needs, minimize complaints, and follow policies on safety, attendance, and image.Exhibit positive attitude, teamwork, flexibility, and uphold core values and ethical business practices.Ensure adequate shift coverage, provide feedback, and maintain standards in product quality, customer service, and restaurant performance.Contribute to profit goals through proper cash handling, inventory management, and cost control using company systems. Qualifications & Skills High School diploma or GED preferred.Food Service Certification preferred.Previous shift lead experience and stable employment history preferred.Must be 18+, capable of performing all restaurant roles, and available for long hours, including nights and weekends.Strong planning, prioritization, communication, and process improvement skills. Core Values & Competencies Everyone Belongs, Do the Right Thing, People First, Innovate to Win, Have Fun.Customer-centric, results-driven, committed to continuous improvement, proactive, and collaborative. Note: The role emphasizes leadership, operational management, customer service, and adherence to policies to ensure smooth restaurant operations.