Shift Leader

About the role

The Shift Leader ensures every shift runs smoothly and delivers a Damn Good experience to guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

Responsibilities

• Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Complete and ensure compliance with all health, safety, and regulatory checklists.
• Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Perform other duties or special projects as assigned to meet evolving business needs.

How you’ll succeed

• Set the tone for the team by demonstrating Torchy’s values and fostering a positive work environment.
• Remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• Ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Work collaboratively with all team members, building trust and respect to achieve shared goals.

Requirements

• Minimum experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Benefits

• $18.00 - $22.00 per hour based on experience.
• Flexible schedules.
• Incredible growth opportunities leading to a Damn Good career.
• Damn Good food discount card for you and your spouse.
• Access to medical, dental, and vision benefits for full-time team members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports team members in times of need and crisis.