Shift Leader

OUR MISSION

Passionate people crafting craveable food and welcoming vibes.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

Shift Leadership

• You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

Key Holder Responsibilities

• You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.

Task Delegation

• You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.

Guest Experience

• You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.

Team Support

• You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.

Operational Excellence

• You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.

Inventory and Prep Management

• You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.

Cash Handling

• You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.

Compliance and Safety

• You will complete and ensure compliance with all health, safety, and regulatory checklists.

Problem-Solving

• You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.

Flexibility

• You will perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

• You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.
• You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

• Minimum qualifications: Experience in a supervisory or leadership role in a restaurant or similar environment. Strong understanding of food safety, guest service, and restaurant operations. Required state alcohol-server and Manager ServSafe certifications. Flexibility to work varying shifts, including evenings, weekends, and holidays. Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual proficiency. Experience in training, mentoring, and developing team members. Familiarity with inventory and cash-handling processes. Proven ability to handle high-pressure situations with professionalism.

Why Torchy’s?

• $17.00 - $23.00 per hour based on experience.
• Never again wait for a paycheck!
• Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day.
• Flexible schedules.
• Incredible growth opportunities.
• Incredible well-being program that includes free access to all things financial wellness.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
• Bragging rights (Yeah, we’re kind of a big deal!).