Shift Leader
About the role
The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes. Human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.
Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.
Responsibilities
- Customer Satisfaction/Product Quality
- Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
- Conducts periodic food safety audits.
- Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.
- Financial
- Shares with the management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
- Operations
- Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
- Reviews facility and equipment readiness.
- Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
- Human Resources
- Provides ongoing coaching and feedback for crew employees.
- Provides “hands‑on” training for crew in Learning Zone.