Shift Leader

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, assessing operational processes, and managing financial responsibilities.

Principle Accountabilities

• Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality, and speed of service.

• Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

• Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

• Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.