Shift Leader

FOR TESTING ONLY A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. What’s In It For You**: Competitive pay!Medical, Dental & Vision Insurance Domestic Partnership BenefitsPaid Parental LeaveFSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company matchEmployee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify** What You Bring To The Table You are at least 18 years of ageA minimum of 1 year supervisory experience in a restaurant or retail environment preferredYou meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader roleA friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environmentYou have strong written and verbal communication skills You enjoy problem-solving Comfortable working in a bustling kitchen environment (knife skills are a big plus!) You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishYou're able to stand/walk for 8-9 hours or as needed You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment. Job Duties And Functions Lead team members on shifts, including efficient assignment of tasks while providing feedbackEnsure all security procedures are followedEnsure back-of-the-house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned Disclaimers Potbelly cannot make guarantees about tip earnings* At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.