Shift Leader

Pay transparency: earn between $17.25 and $17.75 per hour plus digital tips.

About the role

Potbelly Sandwich Shop is looking for friendly and outgoing Shift Leaders who enjoy working in a fast-paced, energetic environment. What started as a small antique store in 1977 has grown into a nationally recognized neighborhood sandwich shop with over 400 locations. As a Shift Leader, you’ll manage and develop associates to deliver outstanding product quality, customer service, and sales while controlling costs.

Responsibilities

• Lead team members on shifts, assigning tasks efficiently and providing feedback
• Ensure all security procedures are followed
• Maintain back-of-the-house procedural standards
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness, and safety
• Restock food line, chips, and cooler
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
• Operate cash register, handle transactions, and balance cash
• Effectively resolve customer complaints and issues
• Perform other duties as assigned

Requirements

• At least 18 years of age
• Minimum of 1 year of supervisory experience in a restaurant or retail environment (preferred)
• Must meet all state Food Safety requirements and obtain a Food Safety Certification (after 2 unsuccessful attempts, eligibility for the role will be lost)
• Friendly, customer-first mindset with the ability to thrive in a fast-paced environment
• Strong written and verbal communication skills
• Enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a plus)
• Able to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Able to stand/walk for 8–9 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Illinois applicants: All IL employees must become food safety certified within 30 days of employment.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Domestic partnership benefits
• Paid parental leave
• FSA and HSA with employer contribution
• Commuter benefit program
• Retirement savings 401(k) with company match
• Employee assistance program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify for benefits.