Shift Leader

About the role

At Planet Fitness you will lead peers and support daily operations as a full-time Shift Leader. You will protect and maintain our Judgement Free Zone®, coach team members, and drive club priorities and KPI goals while delivering an exceptional member experience.

Responsibilities

• Guide peers to complete assigned tasks safely and efficiently.
• Model behaviors that provide an outstanding member experience and coach others to do the same.
• Support team members with elevated member concerns.
• Greet members and guests at entry and exit; answer questions and assist with check-in.
• Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions: sign-ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free per the routine cleaning schedule.
• Conduct frequent comprehensive walks of all club areas; quickly address safety/policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club during shift.
• Continual communicating in person or on the phone to exchange information.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Certain benefits listed are for full-time employees only.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.