Shift Leader

About Us

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing. Joining the PF family means being part of a company with an established culture and strong values, a supportive and engaging team, and a brand you can be proud of.

About You

All Planet Fitness Team Members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone®. Ideal candidates for the Shift Leader role exhibit:

• A positive and upbeat attitude
• A passion for delivering exceptional experiences to members, guests, and team members
• Punctuality, reliability, and dependability
• Diplomacy and a genuine motivation for helping others
• Integrity and respect for everyone
• Strong communication skills and empathy
• Ability to inspire and motivate others
• Quick learning and application of training

About the Role

The Shift Leader is a full-time position that leads peers and supports daily operations while maintaining our Judgement Free Zone®. You will coach team members, drive club priorities, and ensure an exceptional member experience.

Responsibilities

• Guide peers to complete assigned tasks safely and efficiently
• Model behaviors that provide an outstanding member experience and coach others to do the same
• Support team members with elevated member concerns
• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in
• Promote the Judgement Free Zone® by connecting with members on the club floor and offering assistance
• Resolve member concerns and escalate to a Manager as needed
• Answer phones in a friendly manner and assist callers with inquiries
• Perform membership-related functions (sign-ups, updates, cancellations, billing, transfers)
• Conduct prospective member calls and tours; assess membership needs
• Execute retail transactions accurately and drive sales goals
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces
• Ensure restrooms are clean, sanitized, stocked, and clutter-free
• Perform comprehensive club walkthroughs to address safety, policy, and cleanliness issues
• Address maintenance and facility concerns (e.g., broken equipment, leaky faucets)

Requirements

• 6–12 months of experience in a customer service environment (preferred)
• Proven background leading others
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club during shift
• Continual communication in person or on the phone
• Ability to lift up to 75 pounds
• Exposure to toxic chemicals during cleaning and sanitizing
• Frequent cleaning and sanitizing of equipment and facilities
• Moving in different positions (bending, twisting) to accomplish tasks

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Certain benefits apply to full-time employees only.

Health and Safety

Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions, and conducting work safely.