Shift Leader

Responsibilities

• Assign tasks to team members (cleaning, line duties, opening/closing duties)
• Provide feedback and training to team members
• Utilize the huddle board to effectively position the team
• Support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Lead guests to provide great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Know and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures

Requirements

• Great communication skills to communicate effectively with guests and co-workers
• A positive attitude and ethics which support our values and culture
• A strong team player
• The ability to train and coach others
• The ability to stand/walk for up to 8-10 hours per day
• The ability to lift up to 55 pounds
• The ability to push and pull up to 55 pounds
• The ability to squat or crouch to lift items from floor level
• The ability for twisting of the back up to 90 degrees left and right
• The ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• The ability to close 5 nights a week and work on weekends