Shift Leader

About the Role

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service are delivered, driving restaurant profitability. This role manages operations, executes company policies, and ensures compliance with all federal, state, and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques, and expectations for each station, including dough management, accuracy, and proper portioning.
• Performs assigned work station duties such as making quality products, following product preparation procedures, and maintaining product holding times.
• Contributes to achieving the company’s product goals and meets customer needs while minimizing complaints.
• Follows all policies and procedures outlined in the Team Member handbook, including image, attendance, safety, and security.
• Exemplifies and exhibits core values, maintains a positive attitude, and works well with others.
• Ensures adequate shift coverage and provides immediate feedback to correct problems.
• Maintains product quality, customer service, and performance standards (e.g., MCE readiness, food/labor costs, restaurant cleanliness).
• Contributes to profit goals by staying within company guidelines and target goals using the FOCUS System.
• Executes cash management duties and assists in managing inventory levels to minimize loss.

Requirements

• High School diploma or GED preferred.
• ServSafe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Stable employment history.
• Must be 18 years of age or older.
• Ability to work long hours (32+ hours generally required), including nights, weekends, and emergencies.
• Ability to perform the job duties of all positions in the restaurant.

Skills

• Planning & Prioritization
• Effective Communication
• Process Improvement

Core Values

• Everyone Belongs – Connectedness and belonging are essential to success.
• Do the Right Thing – Relentlessly focused on quality and integrity.
• People First – Crafting positive experiences by taking care of each other.
• Innovate to Win – Championing and challenging for a better way.
• Have Fun – Finding joy, creating impact, and celebrating the journey.

Core Competencies

• Customer Centric – Leveraging data to craft experiences that build trust and deliver excellence.
• Results Driven – Focusing on measurable outcomes with optimism and persistence.
• Continuous Improvement – Championing better through strategic risk-taking and experimentation.
• Bias for Action – Courageously leading and maintaining agility in a dynamic industry.
• Winning Together – Collaborating cross-functionally to unlock full potential.