Shift Leader

Operational Excellence

Ensure store profitability by driving sales, controlling labor, and managing cost of goods.

Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.

Manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.

Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.

Review and manage daily time punches to address any time clock issues.

Control cash and receipts through adherence to cash handling and reconciliation procedures.

Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs.

Leadership & Team Development

Hire, train, coach, and evaluate team members in conjunction with the General Manager.

Lead by example with a guest-first mindset, fostering a positive and productive environment.

Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.

Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.

Resolve conflicts and escalate issues as needed to the General Manager.

Model and uphold HR policies, ensuring team members have access to available resources.

Develop team members by training successors and delegating responsibilities.

Guest Relations & Community Engagement

Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.

React to and assist with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation.

Promote NAYA’s catering services and assist in taking orders as needed.

Can execute all catering and third party orders with ease, understanding the importance of on-time delivery.

Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Financial & Administrative Responsibilities

Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.

Perform cash counting, banking/deposit tasks, and manage discounts and promotions.

Handle guest incidents and worker’s compensation reports when necessary.

Additional Skills & Abilities

Mastered kitchen operations, COGS and labor management, line service and throughput.

Handle delivery issues and third-party dispatches promptly and efficiently.

Serve as a strong role model, earning team respect and providing coaching as needed.