Shift Leader

About the role

At Insomnia Cookies, Shift Leaders are the leaders in action. They work side-by-side with their Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. They lead by example every shift, managing bakery operations, baking, packaging, and preparing orders, coaching and motivating team members, and ensuring efficient task delegation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location

Physical Requirements

• Regularly stand and walk for extended periods of time (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly
• Occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
• Safely operate kitchen equipment in accordance with company procedures
• Read order screens, recipes, and safety information
• Communicate effectively with guests and team members in a fast-paced environment

Schedule Expectations

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business. Scheduling needs vary by location.