Shift Leader

Qualifications

1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. Food Handler Certification required once hired. 6 months experience using a register (POS) system.

Summary Of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensures the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Solves low level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Strong written and verbal communication skills.
• Strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
• Able to problem solve and learn quickly.
• Able to drive team cohesiveness and represent the culture and views of the brand.
• Able to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Able to stand for long periods of time and work in a fast-paced environment.

Benefits

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Voluntary Life Insurance.
• 401k- 4% match, 100%, at 90-days.
• Paid Sick Leave.
• Paid Vacation.
• Daily Pay Employee Advance Program.