Shift Leader

About the Role

Shift Leaders are responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift, including preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Complete shift deployment plans to ensure positions are adequately supported
• Coach restaurant team members as needed, providing timely, constructive, and clear feedback
• Delegate tasks and responsibilities effectively to ensure smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare them for their shift
• Ensure Food Safety standards are met
• Manage inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies; make quick decisions to resolve issues and maintain a positive reputation for the restaurant
• Manage cash over/short during shift and ensure restaurant team members follow cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies

Requirements

• Must be at least 18 years old
• High School Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve
• Previous leadership experience in retail, restaurant, or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Skills

• Works well with others in a fast-paced team environment
• Punctual, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and adapt to change
• Guest-focused mindset
• Ability to assist with training
• Strong problem-solving skills
• Ability to motivate others

Physical Demands

• Standing on feet for extended periods
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, or boxes up to 20 lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space